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Carter sold the machine cantop lifting machinery fault occurs, there are three ways of solution.

Please call after sale service

Video online solution

Door-to-door after-sales service

Telephone solutions

Carter cantop provide all in one service to meet customer needs. Telephone technology support services aim to quickly and correctly handle partner problems and provide remote support for extra hours beyond normal working hours and normal working hours.   

Service overview:

(hereinafter "service") describes the Carter cantop telephone technical support remote service includes service. Through the support service plan, you can in the time period specified within the service description by telephone Carter cantop technology support service. Call Carter cantop quotation and other orders as indicated by the number of technical support, technical support service.   

The above technical support number service covers services in mainland China, Hong Kong, Macao, Taiwan and other regions. See also other regional service instructions.   

Telephone technical support service provision


countries and regions


Telephone technical support time

Mainland China and Hong Kong, Macao and Taiwan regions

Mon-Fri

8:00 ~ 21:00

Saturday

8:00 ~ 17:30

Other areas


See Carter cantop see other regional service description

The service time is based on the eastern standard time (EST)



Customer responsibilities:

As Carter cantop lifting machinery products sold any fault, customers should call customer service service.

A. call Carter cantop customer service telephone service, customers should be ready for the following information:

1. machine equipment factory number

2. types of equipment

3. types of products

4. users should be in the equipment location, and follow the guidance of technical staff Carter cantop

B. and Carter cantop telephone exchange, the customer should be ready for the following information:

1. a detailed description of the fault

2. prepare documentation and equipment failures, pictures, or videos, as conditions permit.  

Other important information, confidentiality, or exclusive rights claims. Customer promise, any offer or sent to Carter cantop (by telephone, mail or otherwise) information or non client confidential or proprietary data.   

This shows that a higher level of service to the customer agreement signed with Carter Kilpatrick's terms and conditions, and as the supplement. There is no such agreement in the case of sales, service and technical support of the terms and conditions of this article by Carter cantop limited and standard as the supplement. In the event of any conflict with such terms or conditions, this article shall prevail. Carter cantop has the right to describe this paper and its products and services at any time for supplement or amendment, without notice.

Video online solutions

If a fault occurs, the customer can directly through WeChat or QQ enterprise online, on-site support services will provide the service request of the countries and regions in the customers, and have the ability to provide customers to purchase products and components for countries and regions.   

The specific length of service in the period after the quotation, online support services need to be determined according to the terms of service Carter cantop, for a fee, Carter will be the first time to notify customers cantop. Despite the length of service provision, wearing parts, batteries and other accessories and supplies Carter cantop according to specific support services.   

Service description:

Most problems can be solved with the support of Carter cantop online problem diagnosis platform and information resources, for example:

With the technical staff, exclude the diagnosis method, fault diagnosis and information access cantop common problems (FAQ) such as a large number of reference.

• watch online product usage, maintenance, maintenance and maintenance videos.

• join the discussion group and communicate with other customers and technical personnel.

Other important information, confidentiality, or exclusive rights claims. Customer promise, any offer or send to cantop (by telephone, mail or otherwise) information or non client confidential or proprietary data.   

This shows that a higher level of service to the customer agreement signed with Carter Kilpatrick's terms and conditions, and as the supplement. There is no such agreement in the case of sales, service and technical support of the terms and conditions of this article by Carter cantop limited and standard as the supplement. In the event of any conflict with such terms or conditions, this article shall prevail. Carter cantop has the right to describe this paper and its products and services at any time for supplement or amendment, without notice.

Door-to-door after-sales service solutions

Door-to-door service is Carter cantop products to provide service and support in the purchase area outside. The service is limited to mainland china. When clients encounter problems outside their country or territory, they may request global service in any country or region that supports their products. Service details and parts availability vary in different countries or regions. Customers should clearly accept the location of the product, distance and traffic conditions, the speed of response provided by the door-to-door service will be different.

Customers can obtain technical support in three ways, and customers can call:

• call centres in their current location

• customer service representative or technical support representative on price list

If you need to repair, Carter cantop technical personnel will be through the location of the customer service call center arrangement.   

Service overview:

Home support services will be provided in countries and regions where customer requests for services are limited to countries and regions that are capable of providing customers with products and components purchased.   

The specific length of service in the period after the quotation, online support services need to be determined according to the terms of service such as cantop, need to pay separately, will notify the customer in the first time. Despite the length of service provision, wearing parts, batteries and other accessories and supplies Carter cantop according to specific support services.   

Other important information, confidentiality, or exclusive rights claims. Customer promise, any offer or sent to Carter cantop (by telephone, mail or otherwise) information or non client confidential or proprietary data.   

This shows that a higher level of service to the customer agreement signed with Carter Kilpatrick's terms and conditions, and as the supplement. There is no such agreement in the case of sales, service and technical support of the terms and conditions of this article by Carter cantop limited and standard as the supplement. In the event of any conflict with such terms or conditions, this article shall prevail. Carter cantop has the right to describe this paper and its products and services at any time for supplement or amendment, without notice.



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